Privacy Policy
Last updated: 2026-10-03
Chentovo ("we", "us", or "our") operates the website chentovo.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, submit an inquiry, or otherwise interact with us.
By accessing the Site or contacting us through the inquiry form, WhatsApp, or email, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information you provide directly
When you submit an inquiry, request a quote, or contact us, we collect the information you choose to provide, which may include:
- Name
- Company name
- Email address
- Phone number
- Country / region
- Project details, specifications, or messages you send to us
1.2 Information collected automatically
When you visit the Site, certain technical information is collected automatically through cookies and similar technologies, including:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages visited and time spent on the Site
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide quotations or product information
- To communicate with you about your project, samples, or orders
- To operate, maintain, and improve the Site
- To analyze usage patterns and improve user experience
- To comply with legal obligations
3. Cookies and Similar Technologies
The Site uses cookies and similar tracking technologies. For details on the cookies we use and how to manage them, please see our Cookie Policy.
4. Third-Party Services
We use the following third-party services that may process information on our behalf:
- Google Analytics — used to measure Site traffic and usage patterns. Google may collect information as described in Google's Privacy Policy.
These third parties have their own privacy policies governing how they use such information.
5. Data Retention
We retain inquiry information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Inquiry records are typically retained for up to 24 months unless an active business relationship is ongoing.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict processing of your personal information
- Request portability of your personal information
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 8.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data is treated securely and in accordance with this policy.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: withmicko@gmail.com
- WhatsApp: +86 185 7808 1460
- Business address: San Diego, CA 92110, USA
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. Your continued use of the Site after any changes indicates your acceptance of the updated policy.